RØDE Launches Its New 24/7 Global Phone Support Service

Customer support is a little like insurance: it’s nice to have but you never know how good it is until you need to use it. With tech products becoming increasingly sophisticated and software-driven, customers are more likely to have to use some kind of technical support during the lifetime of a product.

Australian audio and video specialist RØDE has today announced the launch of its new 24/7 global customer support. Because the company is headquartered in Sydney, Australia, its time zone isn’t always as convenient for customers in the U.S. and Europe. Considering the increasing sophistication of RØDE’s streaming products, like the RØDECaster Pro II, RØDECaster Duo and RØDECaster Video, some customers need a helping hand.

This move by RØDE is a reinforcement of its commitment to supporting and helping content creators to stretch the application of its products in producing podcasts and video live streaming. Now those customers can access telephone support in English around the clock. For customers using other languages, RØDE has already provided multi-lingual support around the clock using live chat, ticket and email.

The extension of the support service over the phone with English-speaking representatives around the clock should help the company’s customers get to grips with the advanced features that are constantly being updated on RØDE’s products through regular firmware updates.

With multi-lingual support already available via RØDE’s live chat, ticket and email support, today’s announcement should help more customers navigate tech support, product inquiries, warranty claims and repairs.

“Creativity never sleeps, so why should we?” says RØDE’s CEO Damien Wilson. “For content creators, broadcasters, and professionals working across multiple time zones, access to live-monitored support at all hours is vital. Creators can now get support setting up new gear, seeking expert guidance or troubleshooting complex setups, in turn, minimizing time spent problem-solving and maximizing time spent on their craft.”

RØDE’s provision of more human interaction when customers need it most is a welcome commitment to providing more expert and personalized assistance from trained specialists who have a thorough knowledge of RØDE’s entire product range.